Frequently Asked Questions

HR Shared Services is a leading provider of innovative HR services. As a local authority organisation ourselves, we fully understand the needs and priorities of the marketplace and offer innovative solutions, exclusively tailored to the public sector.

Our range of specialised services include:

• Temporary recruitment
• Permanent recruitment
• Executive search
• HR consultancy
• Shared secondment advertising
• Talent attraction marketing
• Employment vetting

Not at all!

Our services are fully compliant with the Public Contracts Regulations 2015 (PCR), which allow public sector organisations to access our services without going through a competitive tender process. You can reach out to us whenever you need, on an ad-hoc basis.

For certain services, such as temporary recruitment, we recommend a collaboration agreement. This allows us to work together for 12 months, helping you achieve maximum savings and ensuring you get the best value from our partnership.

Originally starting out in Essex, we’ve since expanded our reach to areas across the UK. Our nationwide supply chain allows us to offer comprehensive coverage and support wherever you are based.

We’re here to consult with you and provide all the information you need to make the best decisions for your HR and resourcing needs. For specific inquiries, please visit our contact us page. Once we receive your query we will respond within 3 working days.

Our mission benefits our clients by:

1. Prioritising direct hires: Ensuring the best fit for long-term success.
2. Focusing on customer excellence: Exceeding expectations with exceptional service.
3. Driving continuous improvement: Enhancing services to meet evolving needs.
4. Embracing innovation: Providing cutting-edge solutions.
5. Fostering partnerships: Building long term relationships with positive outcomes.

These principles ensure our customers receive exceptional value and effective HR solutions.

We are a local authority, so unlike agencies, we are not focused solely on the bottom line. Our priority is ensuring you have access to the right people and services at the right time. We go beyond the standard managed service model, offering a flexible, partnership-driven approach rooted in local authority expertise. Our goal is to share our innovative solutions and experiences with other councils to drive mutual success.

We believe in the power of effective partnerships. By collaborating with industry experts and leveraging our collective strengths, we ensure that our customers receive the best possible solutions and services.

Some of our partnerships include:

• Jobs Go Public
• The MJ
• Diversity Jobs Group
• Local Government Association
• Local Government East
• Matrix

Plus many more.

Through our partnerships, we utilise a range of advanced technology solutions to ensure efficient and effective service delivery, including:

• Vendor Management System (VMS): An integrated system for end-to-end temporary recruitment, including timesheet management and billing.
• Applicant Tracking System (ATS): A custom-built system designed for efficient hiring processes.
• eBroker: An advanced DBS platform that ensures efficiency and regulatory compliance.

These technologies enable us to provide exceptional value and service to our clients.

Innovation is at the core of what we do. It drives us to continuously improve our services, adapt to changing needs, and deliver exceptional value to our customers. By embracing new technologies and creative solutions, we stay ahead of the curve and ensure our customers benefit from the latest advancements.

For example, we launched the first-of-its-kind Essex Secondment Jobs Portal in partnership with Jobs Go Public. This innovative platform reduces competition for talent and creates valuable development opportunities within local government, showcasing our commitment to pioneering solutions that address real-world challenges.

Employment vetting is the process of screening a potential employee’s background and qualifications to assess their suitability for a job. This process ensures they possess the necessary skills, experience and character to perform the role effectively and meet the company and legislative standards.

A DBS check is a background check that employers use to verify a candidate’s criminal record. DBS stands for Disclosure and Barring Service, the public body that performs the checks.

e-Bulk, or electronic Bulk, is a system used primarily in the UK for the electronic submission of Disclosure and Barring Service (DBS) checks on behalf of Registered Bodies (RB’s). It allows RB’s to submit multiple DBS check applications in bulk, rather than individually, which can save time and streamline the process. This system is particularly useful for large RB’s that need to process a high volume of checks.

An identity service provider (IDSP) is a provider of ID verification services. IDSPs are sometimes referred to as ‘identity providers’.

Yes absolutely! Our services are flexible and can be tailored to ad-hoc or long-term requirements. Check out our service page for more details.

Yes! We can help elevate your employer branding and recruitment marketing to the next level. Our dynamic services include creating engaging videos, eye-catching graphics, compelling Employee Value Propositions (EVP), bespoke microsites and comprehensive marketing and communication plans. And that’s just the beginning – we can offer even more recruitment marketing solutions to meet your unique needs.

For more details, visit our services page.